TOURISM

What are travellers becoming: Masters or Servants?

The customer journey of travellers is becoming increasingly electronic. Technologies such as AI and Big Data are reliable and always friendly travel companions: they provide context for map searches, help overcome language barriers, and assist when delays occur. Without these invisible helpers to tackle and carry out a journey is almost unthinkable. Do customers become dependent? Or do they always have the intelligent helpers under control? Where do privacy issues accentuate themselves? Who are the winners in the value chain? Are there differences between the West and the East? The “TOURISM” track will explore these and other questions with top-class speakers. Your experiences and thoughts at the panel discussions are highly welcome!

AI AND BIG DATA IN TRAVEL & TOURISM

HOW TO MAKE THE CUSTOMER KING AGAIN

DOES YOUR BIG EGO TURN YOU INTO A SERVANT?

THE ROUTE OF SUCCESS

TRACK CHAIR

GET TO KNOW OUR TOURISM EXCELLENCE

Martin Sturzenegger

CEO, Zürich Tourismus

“People love to travel; they travel to experience things. That is and will remain the case for years to come. However, the travel experience is changing at a dramatic rate. Here, WORLDWEBFORUM/Tourism provides the necessary impetus for those people who shape the tourist industry.”

Speakers

Cornelius Kistler

Senior Consultant, foryouandyourcustomers, zurich, switzerland
 

Urs Wagenseil

Prof. Head of Competence Center Tourism,
Lucerne University of applied Sciences & Arts, Lucerne, switzerland
 

Stefan Niemeyer

Senior CONVERSION Architect, neusta eTourism, Bremen, GERMANY
 

LISA CHRISTEN

LEADERSHIP DEVELOPMENT & EXECUTIVE COACHING FOR 21ST CENTURY LEADERS, CHRISTEN COACHING & CONSULTING, ZURICH, SWITZERLAND
 

CHRISTOPHER KAI

FOUNDER & CEO, THE MATHEM GROUP, BEVERLY HILLS, CA, USA
 

RETO GURTNER

PRESIDENT & CEO, WEISSE ARENA GRUPPE, LAAX, SWITZERLAND
 

PHILIPPE FRUTIGER

CEO, GIARDINO HOTELGROUP, ZURICH, SWITZERLAND
 

FAWAD KAZI

FOUNDER & CEO, KAZI ARCHITEKTEN, ZURICH, SWITZERLAND
 

KRIS PAASILA

CEO & FOUNDER, INSIDE LABS, GRAUBÜNDEN, SWITZERLAND
 

JULIA JUNG

head of online marketing, neusta, bremen, germany
 

JON ERNI

CEO, MIA ENGIADINA, ZURICH, SWITZERLAND
 

WILAIWAN SCHROEDER

MANAGING PARTNER, EUSEAN, MANNHEIM, GERMANY
 

STEFAN SIEBER

HEAD OF SERVICES & SUPPORT, ENGADIN ST. MORITZ TOURISM AG, GRAUBÜNDEN, SWITZERLAND
 

Peter Metzinger

owner & managing director, business campaigning GmbH, zurich, switzerland
 

ZURICH, JANUARY 17/18, 2019

7TH ANNUAL MEETING

BUY TICKET

Track Chair

Track Premium Partner

Track Academic Partner

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